POLICY OF PRIVACY

We value your trust and make every effort to ensure your shopping experience is safe and enjoyable.  theblackcatcompany.cat employs highest security standards at all times safeguard your personal data from unauthorised access or use according to Organic Law 15/1999 of Personal Data Protection.  Your order, personal data as well as your credit card details are protected by technical encryption and an additional authorisation process - both when transferring and saving data on our servers.

 

COLLECTING AND USING YOUR DATA

We collect information about you for two reasons: to process your order and to provide you with the best possible service. The personal data you submit at theblackcatcompany.cat will not be passed on to any unauthorised third party outside the company.  theblackcatcompany.cat will not investigate your cookies to track your internet search preferences.

 

REFUNDS

You have 7 working days after receipt of your order to return the product with a written explanation. theblackcatcompany.cat will only accept returns IF THE PRODUCT REMAINS EXACTLY THE SAME AS IT WAS WHEN IT WAS DELIVERED AND IS UNUSED.  Refund expenses will always be charged to the customer. If you wish to return the product email us at info@theblackcatcompany.cat.  


CLAIMS

Since the date of receipt customers will have 7 days to send to www.theblackcatcompany.cat any claim related to the delivered product.  After this period products will be considered as satisfied and accepted by the customers with no possible claim. Claims will have to be sent to info@theblackcatcompany.cat specifing the following:

Name and surname
Date of delivery
Explanation of the claim